How it Works:

Your route to AI adoption

Discovery & Pilot
FC-OS: Entry: 
Turn curiosity into clarity
De-risk AI adoption and define where AI belongs — and where it doesn’t.

The Flight Crew Operating System establishes a shared structure for evaluating AI opportunities, constraints, and readiness across the organization.

Standard FC-OS artifacts capture priorities, decision criteria, and risk signals so early efforts are grounded in a common operating model from the outset.

Operationalization
FC-OS: IOC → FOC
SOPs not opinions
Embed AI into real workflows, governance, and decision-making.

The Flight Crew Operating System defines how AI is incorporated into workflows, how decisions are governed, and how accountability is assigned.

Standards for enablement, measurement, and ownership are established so outcomes are repeatable and no longer dependent on ad-hoc effort or informal ownership.

Control Tower
FC-OS: Operate
Executive AI Ops
Ongoing oversight of adoption health, capability drift, and scale readiness.

Control Tower is the managed layer of the FC-OS that provides ongoing visibility into adoption health, usage patterns, and operational risk.

It enables leadership to monitor performance, surface issues early, and make informed decisions as AI becomes embedded in day-to-day operations.

Signal & Scale
FC-OS: Evolution
Signal clarity
Stay ahead of AI change with executive-level guidance, benchmarks, and ecosystem insight

The Flight Crew Operating System is continuously informed by emerging capabilities, regulatory considerations, and shifts in the AI landscape.

This allows leaders to evaluate what’s changing, what matters, and when to invest as AI capabilities evolve over time.

Your First Flight with Flight Crew

A Clear First Step Toward Operational AI

Discovery

We begin with a focused discovery to understand key roles, workflows, systems, and how AI is currently being explored. The goal is not exhaustive analysis, but shared clarity on where attention should be directed first.

Route Mapping

We identify and prioritize a small number of high-impact opportunities, grounded in real business processes. Each opportunity is assessed for feasibility, value, and readiness.

Flight Plan

You receive a Flight Plan: a clear, categorized set of recommended use cases with implementation considerations and expected value. This becomes the decision-making input for what to test, defer, or scale.

Debrief

We review findings with stakeholders in a collaborative session, ensuring shared understanding and answering open questions. This creates alignment before any broader investment decisions are made.

Scale

If and when you’re ready, we define potential next routes — whether that means deeper pilots, operationalization, or ongoing support. Scale is intentional, not automatic.
What the Flight Crew Operating System Produces:

From Operating System to Action

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AI Altitude Assessment

A structured assessment that establishes your organization’s current AI altitude across strategy, operating model, data, governance, and capability maturity.

This altitude baseline becomes the reference point the Flight Crew Operating System uses to prioritize action, sequence adoption, and measure progress over time.
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Customized Adoption Playbooks

Practical, role-aware guidance that translates AI strategy into repeatable ways of working.

These playbooks evolve as capabilities mature, ensuring teams stay aligned as adoption moves from experimentation to operation.
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Activation Pathways

Structured pathways that move prioritized use cases into real-world operation, with clear decision points and governance built in.

Activation is intentional, sequenced, and aligned to the organization’s operating model.

Market Signals Leaders Can’t Ignore:

AI adoption is no longer optional - and it’s no longer experimental.

Across industries, leaders are resetting expectations for how AI is used, governed, and embedded into day-to-day work.

"AI usage is now a baseline expectation at Shopify"

Tobi Lütke
CEO & Founder, Shopify
Signal:
AI is becoming a performance expectation 

"What Lean did for manufacturing, AI will do for knowledge work."

Satya Nadella
Ceo, Microsoft
Signal:
Leaders are institutionalizing AI usage 

“There’s no question we are in an AI and data revolution, which means that we’re in a customer revolution and a business revolution."

Ceo, Salesforce AI
Signal:
AI is a revolution that is impacting all key business functions
Flight Crew helps organizations translate these signals into clear operating decisions before they become reactive or fragmented.

Contact our Crew

Ready for takeoff? Let’s chart your AI flight plan.
Disclaimer: Flight Crew is an independent consultancy and is not affiliated with or endorsed by Microsoft. We specialize in providing third-party support and consulting services for Microsoft products.
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